[vc_row css=”.vc_custom_1529934552958{margin-top: 20px !important;}”][vc_column][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h1|text_align:center” css=””][vc_column_text css=””]
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[/vc_column_text][vc_custom_heading text=”Ordering & Customers” font_container=”tag:h2|text_align:center” css=””][vc_toggle title=”What types of products do you offer to dispensaries and smoke shops?” css=””]We offer an extensive range of wholesale supplies for dispensaries and smoke shops, featuring glass pipes, bongs, rolling papers, wraps, lighters, cartridges, batteries, and a variety of other smoking accessories.[/vc_toggle][vc_toggle title=”Do you sell to individual customers, or is your service exclusively for licensed businesses?” css=””]Steep Slope Supply is a wholesale distributor dedicated solely to serving licensed dispensaries, smoke shops, and retail businesses across the United States.[/vc_toggle][vc_toggle title=”How do I create a wholesale account with Steep Slope Supply?” css=””]Simply visit our Wholesale Registration page and complete the form provided. Following that, you will receive an email asking for your business credentials. Once your application is approved, you will gain access to wholesale pricing and ordering.[/vc_toggle][vc_toggle title=”Is there a minimum order quantity for wholesale purchases?” css=””]No, currently there is no minimum order quantity or total amount required.[/vc_toggle][vc_toggle title=”How can I verify that my wholesale account has been approved?” css=””]Once your account has been verified, you will receive an approval email from our team. After that, you can log in and begin placing your orders.[/vc_toggle][vc_toggle title=”What payment methods do you accept?” css=””]We currently accept payments through cash (for in-person deliveries), checks, or credit/debit cards.
If you prefer to pay by card, you can select one of the following options:
Fill out a Card Authorization Form, which we will send to you via email, or
Contact us at (303) 498-9968 to securely provide your card information over the phone.[/vc_toggle][vc_toggle title=”Can I change or cancel my order after it’s been placed?” css=””]If your order has not yet shipped, please contact our support team as soon as possible, and we will make every effort to accommodate any changes before it is processed.[/vc_toggle][vc_custom_heading text=”Shipping & Delivery” font_container=”tag:h2|text_align:center” css=””][vc_toggle title=”How long does shipping take after I place my order?” css=””]Orders placed before Tuesday at 4:00 PM are usually shipped by the following Friday. Please be aware that delivery times may differ depending on your location and selected shipping method.[/vc_toggle][vc_toggle title=”What shipping carriers do you use?” css=””]For local orders, we take great pride in personally delivering them through our dedicated team of delivery drivers. For out-of-town orders, we collaborate with trusted carriers like UPS and USPS to guarantee reliable and trackable delivery.[/vc_toggle][vc_toggle title=”Is there a shipping fee?” css=””]Currently, we generally do not charge for shipping; however, some bulk items may be subject to a shipping fee. If you have any inquiries about bulk items, please don’t hesitate to contact us.[/vc_toggle][vc_toggle title=”Can I track my order once it ships?” css=””]For every order shipped via UPS or USPS, you will receive a tracking number through email promptly after your order has been dispatched.[/vc_toggle][vc_toggle title=”Do you ship to all U.S. states?” css=””]We currently ship to the majority of U.S. states, except in areas where prohibited by law. Please check your local regulations before placing an order.[/vc_toggle][vc_toggle title=”What should I do if my order arrives damaged or incomplete?” css=””]Reach out to our support team within 48 hours of delivery. We will promptly address the issue by providing replacements or credits.[/vc_toggle][vc_custom_heading text=”Products & Availability” font_container=”tag:h2|text_align:center” css=””][vc_toggle title=”Are your products authentic and sourced from trusted brands?” css=””]Absolutely, we exclusively offer genuine, high-quality products from reputable manufacturers that are trusted by dispensaries and smoke shops across the nation.[/vc_toggle][vc_toggle title=”How often do you restock popular items?” css=””]We frequently restock to ensure our bestsellers are always available. If a product is currently out of stock, you can sign up for a restock notification.[/vc_toggle][vc_toggle title=”Can I request a product you don’t currently carry?” css=””]Certainly! We gladly accept product requests and strive to provide the resources your business requires.[/vc_toggle][vc_toggle title=”Do you offer white-label or custom branding options?” css=””]Currently, we mainly distribute branded products. However, custom options may be available for partners with large volume orders — please reach out to us for more information.[/vc_toggle][vc_custom_heading text=”Pricing & Accounts” font_container=”tag:h2|text_align:center” css=””][vc_toggle title=”Why am I unable to view prices without logging in?” css=””]Wholesale pricing is offered exclusively to verified business customers in accordance with our distribution policy.[/vc_toggle][vc_toggle title=”How can I reset my account password?” css=””]To reset your password quickly, click the “Forgot Password” link on the login page.[/vc_toggle][vc_custom_heading text=”Returns & Policies” font_container=”tag:h2|text_align:center” css=””][vc_toggle title=”Do you provide replacements for defective products?” css=””]Yes, defective products will be either replaced or credited after verification. Please contact our support team for assistance.[/vc_toggle][vc_toggle title=”How can I contact customer Support?” css=””]For assistance, please visit our Contact Us page or send us an email. We typically respond within one business day.[/vc_toggle][vc_toggle title=”How can I stay updated on new arrivals and deals?” css=””]Sign up for our email newsletter or visit our blog to stay updated on new product announcements and exclusive wholesale promotions.[/vc_toggle][vc_toggle title=”Still have questions?” css=””]Get in touch with our team directly—we’re dedicated to helping your dispensary or smoke shop thrive with high-quality wholesale supplies.[/vc_toggle][/vc_column][/vc_row]